NouraAlmannaee

Marketing&Sales/Retail division

Dubai

Profile summary

Dynamicandresults-orientedmarketingprofessionalwithextensive experienceinstrategicmarketing,brandmanagement,andagency relationswithintherealestateindustry.Seekingtoleverageproven expertiseinformulatingandexecutingmarketingplans,maintaining brandintegrity,andmanagingATLandBTLmarketinginitiativesto drivebrandawareness,enhancecustomerengagement,andachieve businessobjectives.

Key skills

Skills

StrategicMarketingPlanningMarketResearchandAnalysisBrandManagementAgencyRelationsBudgetManagementCampaignDevelopmentand ExecutionBrandIdentityComplianceMediaCampaignMetricsAnalysisCommunicationand CollaborationDigital Marketing & SEO/SEME-commerce Platform Management (Shopify, Magento, etc.)CRM & Marketing Automation (Salesforce, HubSpot, Marketo)Data Analytics & Visualization (Tableau, Power BI)Social Media Marketing & Influencer Outreach

Professional experience

Marketing&Sales/Retail divisionApr 2023 - Oct 2023

AlKhayatInvestmentGroup

● Conductedin-depthmarketresearchtoidentifytarget audiences,markettrends,andcompetitivelandscape,informing marketingstrategiestodifferentiatethecompany'spropertiesin themarket. ● Collaboratedwithcross-functionalteamstoensureconsistent messagingandpositioningacrossvariousplatforms,maintaining brandintegrityandenhancingthecompany'simageand reputation. ● Managedtheplanningandexecutionofcreativecampaignsin collaborationwithATLagencies,overseeingprojectidentity development,messaging,anddigital&socialcontentcreation. ● AnalyzedtheeffectivenessofATLcampaigns,leveraginginsights tooptimizefuturemarketinginitiativesanddrivecontinuous improv ement. ● Provideaccurateinformationinresponsetocustomers' queries. ● Comparepricesandproductfeaturestohelpcustomersbuy bettertotheirrequirements. ● Cross-sellproducts. ● Maintainaninventoryandensurethatstocksarealwaystotal. ● Helpcustomerswithreturnsandexchangesofproducts. ● Collaboratewithfellowemployeestoprovidehigh-quality customerservice. ● Explainandtellcustomersaboutdiscountsandofferscurrently goingon. ● Constantlyreplenishallproducts/merchandiseinformationsuch asprice,features,after-salesservice,etc.

Conductedin-depthmarketresearchtoidentifytarget audiences,markettrends,andcompetitivelandscape,informing marketingstrategiestodifferentiatethecompany'spropertiesin themarket.
Collaboratedwithcross-functionalteamstoensureconsistent messagingandpositioningacrossvariousplatforms,maintaining brandintegrityandenhancingthecompany'simageand reputation.
Managedtheplanningandexecutionofcreativecampaignsin collaborationwithATLagencies,overseeingprojectidentity development,messaging,anddigital&socialcontentcreation.
AnalyzedtheeffectivenessofATLcampaigns,leveraginginsights tooptimizefuturemarketinginitiativesanddrivecontinuous improv ement.
Provideaccurateinformationinresponsetocustomers' queries.
Comparepricesandproductfeaturestohelpcustomersbuy bettertotheirrequirements.
Cross-sellproducts.
Maintainaninventoryandensurethatstocksarealwaystotal.
Helpcustomerswithreturnsandexchangesofproducts.
Collaboratewithfellowemployeestoprovidehigh-quality customerservice.
Explainandtellcustomersaboutdiscountsandofferscurrently goingon.
Constantlyreplenishallproducts/merchandiseinformationsuch asprice,features,after-salesservice,etc.

VIPTours&EventsSupervisorJan 2016 - Dec 2021

DubaiParksAndResorts,Dubai

● OperationsLeadershipandManagementControl ● ClientRelationshipManagement ● HighCustomerCentricapproachwithClients,Managers,and staff ● Offeringfriendlyandefficientservicetocustomers,handling challengingsituationswithease ● OverseeingabroadrangeofHSEfunctionsacrossdifferent clientsites,performingfirerisk/impactassessmentandhazard identificationproceduresbeforestartingthework,andinitiating alltheHSE-relateddocumentation ● ManagingtheentireeventlifecycleonHSEonallprojects assigned,rightfrompreparingandsubmittingHSEPs,technicals ● DeliveringTourexperiencestothehighestquality,relevance, andenjoymentwiththeparticipantsbyprovidingpriorityrides access,reservedshow,andrestaurantseatingwrappedupwith fun,informativeandenjoyablefactsabouttheattractions, theming,backstory,andexperiencesonofferattheparksand resort ● Worksinacollaborativemannersharingbestpractices, experience,andknowledgewithcolleagues ● Usedcoordinationandplanningskillstoachieveresults accordingtotheschedule ● Carriedoutday-to-daydutiesaccuratelyandefficiently ● Identifiedissues,analyzedinformation,andprovidedsolutionsto problems. .

OperationsLeadershipandManagementControl
ClientRelationshipManagement
HighCustomerCentricapproachwithClients,Managers,and staff
Offeringfriendlyandefficientservicetocustomers,handling challengingsituationswithease
OverseeingabroadrangeofHSEfunctionsacrossdifferent clientsites,performingfirerisk/impactassessmentandhazard identificationproceduresbeforestartingthework,andinitiating alltheHSE-relateddocumentation
ManagingtheentireeventlifecycleonHSEonallprojects assigned,rightfrompreparingandsubmittingHSEPs,technicals
DeliveringTourexperiencestothehighestquality,relevance, andenjoymentwiththeparticipantsbyprovidingpriorityrides access,reservedshow,andrestaurantseatingwrappedupwith fun,informativeandenjoyablefactsabouttheattractions, theming,backstory,andexperiencesonofferattheparksand resort
Worksinacollaborativemannersharingbestpractices, experience,andknowledgewithcolleagues
Usedcoordinationandplanningskillstoachieveresults accordingtotheschedule
Carriedoutday-to-daydutiesaccuratelyandefficiently
Identifiedissues,analyzedinformation,andprovidedsolutionsto problems.

ManagementTrainingProgramFeb 2015 - Feb 2016

EmiratesFlightCatering,Dubai

● Receivingairlinescateringrequestsandspecial meals/requirementsasperflightscheduleatDubaiAirport ● Followingupwiththemealpreparationsprocessasperthe agreedtiming ● Makingsurethatcateringreachedtheflightontime ● Handlingcustomercomplains ● Coordinatingandcommunicatingwithotherdepartmentsfor anyrequestorupdatesonthescheduledflights

Receivingairlinescateringrequestsandspecial meals/requirementsasperflightscheduleatDubaiAirport
Followingupwiththemealpreparationsprocessasperthe agreedtiming
Makingsurethatcateringreachedtheflightontime
Handlingcustomercomplains
Coordinatingandcommunicatingwithotherdepartmentsfor anyrequestorupdatesonthescheduledflights

AFTER-SALESCUSTOMERSERVICEJan 2014 - Jun 2015

Meraas,Dubai

Brokers&Investorsmeetingsandthelinkbetweenthemandthelegal teamsforthepropertiesLegalcontact ● Maintainedandenhancedthecompany'simageandreputation intherealestatemarket,ensuringbrandguidelineswereapplied acrossallmarketingmaterialsandtouchpoints. ● Supportednewbrandactivities,conductingbrandreviewsof creativematerialstoensurealignmentwithbrandguidelinesand standards. ● Monitoredthequalityofmarketingcommunicationsand creativeexecution,ensuringconsistencyandadherenceto brandidentity. ● CollaboratedwithBTLagenciestodevelopcompellingconcepts foreventsandmarketingmaterials,monitoringandanalyzing thesuccessofBTLinitiatives. ● Providedclearandconcisebriefstocreativeagencies,reviewed creativeconcepts,andcoordinatedtheproductionofcampaign materialstoensuretimelydeliveryandadherencetoproject timelines.

Maintainedandenhancedthecompany'simageandreputation intherealestatemarket,ensuringbrandguidelineswereapplied acrossallmarketingmaterialsandtouchpoints.
Supportednewbrandactivities,conductingbrandreviewsof creativematerialstoensurealignmentwithbrandguidelinesand standards.
Monitoredthequalityofmarketingcommunicationsand creativeexecution,ensuringconsistencyandadherenceto brandidentity.
CollaboratedwithBTLagenciestodevelopcompellingconcepts foreventsandmarketingmaterials,monitoringandanalyzing thesuccessofBTLinitiatives.
Providedclearandconcisebriefstocreativeagencies,reviewed creativeconcepts,andcoordinatedtheproductionofcampaign materialstoensuretimelydeliveryandadherencetoproject timelines.

Education

Bachelor's Degree, AppliedMedia-CorporateCommunicationsandprojectsmanagementJan 2012 - Jan 2016

HigherCollegeofTechnology/Dubai